Learner Case Studies
Case Study One
Katie Crowhurst is 23 years old and works as a Care Home Manager at Outreach 3Way in Crawley. The home she manages provides medium and high level support for adults with learning and physical disabilities. Katie has achieved her Health and Social Care NVQ level 3, level 4 and Registered Manager (Adults) Awards with Revolutions Training.
Q What does your typical working day involve?
I am responsible for the day-to-day running of the service, which involves supervising staff an ensuring that the service provides a high quality of care to users.
Q How has training helped you progress in your career?
Training has increased my knowledge and understanding of social care as a profession. It has also really helped to increase my confidence.
Q What did you enjoy most about your NVQ?
I enjoyed meeting new people from other care settings on the four-day training courses at the start of the Level 4 NVQ. I also found it interesting to learn about how other services are run.
Q What did you find the hardest thing about your NVQ?
At first I found the hardest part of my NVQ Level 4 was completing the set assignments. But after I had completed the first assignment and received positive feedback, my confidence grew as I had a better understanding as to what was expected of me.
Q How did Revolutions Training Limited help?
My assessor, was really supportive and approachable, which made me feel at ease and helped me gain confidence. She was really flexible when we were arranging assessment times, which fitted in well with my workload. The folder I was given at the start of my NVQ included lots of relevant information, which really helped me understand the process of assessment.
Q What advice would you give someone who is unsure about taking an NVQ?
I would advise anyone who is starting out on an NVQ to talk to a few of their colleagues who have already completed their NVQ. It's important to find out what is involved and also what is expected of you as a learner.
Q What are your plans and ambitions for the future?
I would like to become a registered care home manager.
Q Do you think further training will help you reach your goals?
Yes, definitely. I don't think you should ever stop attending training courses if you work in the care sector. Legislation and practice is constantly changing so it's important to keep up. That way we can help achieve the best possible outcomes for the people we care for.
